Business Administrator Apprenticeship

Business Administrator Apprenticeship

The Business Administrator pathway is designed for people who manage processes in departments such as HR, business support or data entry.

Who is the apprenticeship for

This apprenticeship is set at A-level equivalent and is ideal for new recruits or current members of staff who may have completed an Intermediate Apprenticeship, or who have some prior experience in a business or administration role. The Business Administrator Apprenticeship is suitable for job roles requiring ownership of some processes or procedures, rather than being solely task-based.

At a glance

  • This is an 18 month programme

  • Suitable for school leavers or current support/process staff to be trained as administrators

  • Suitable for those whose role requires ownership of some processes or procedures rather than being solely task-based

Programme information

Apprentices need to demonstrate that they have achieved the government-published standard for this programme by the end of their apprenticeship.

This apprenticeship is set at A-level equivalent and is ideal for new recruits or current members of staff who may have completed an Intermediate Apprenticeship, or who have some prior experience in a business or administration role.

Applicants should therefore be a current administrator or have five GCSE grades A*-C/9-4 or equivalent, specifically Maths and English and three A-levels grade C or above – although some employers may have lower requirements.

The programme requires the apprentice to have responsibility for office processes within legal administration, HR, business support or data entry roles.

The delivery includes:

Bespoke planning

  • Baseline assessments on entry to the programme [initial assessment to identify specific training needs]
  • Induction programmes
  • Personalised delivery plans with assessment methods clearly identified


  • Live interactive webinar teaching with specialist tutors

Learning materials

  • Power point presentations to aid in delivery of the syllabus
  • “The CLS Hub” virtual learning environment giving access to resources for all units in one location through personalised login
  • Revision materials for end point assessment


  • An overall delivery plan and learning route
  • Sample assessments
  • Specialist support from tutors
  • Regular contact, either in the workplace or via Skype with allocated assessor and trainer

Progress feedback and reporting

  • On-line system to record evidence to support achievement of the Business Administrator standard
  • Tracking of progress and reporting to employer during progress reviews


The standard for this apprenticeship specifies the following knowledge and skills outcomes to be achieved by the end of the programme.


  • IT: skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Record and document production: produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.
  • Decision making: exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Interpersonal skills: builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Communications: demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Quality: completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Planning and organisation: takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Project management: uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.


  • The organisation: understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.
  • Value of their skills: knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.
  • Stakeholders: has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.
  • Relevant regulation: understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.
  • Policies: understands the organisation’s internal policies and key business policies relating to sector.
  • Business fundamentals: understands the applicability of business principles such as managing change, business finances and project management.
  • Processes: understands the organisation’s processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders.
  • External environment factors: understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed.


  • Professionalism: behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation’s code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.
  • Personal qualities: shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.
  • Managing performance: takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation’s procedures.
  • Adaptability: is able to accept and deal with changing priorities related to both their own work and to the organisation
  • Responsibility: demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. Takes initiative to develop own and others’ skills and behaviours.

We will provide employers with a delivery plan which explains how apprentices can achieve the knowledge, skills and behaviours required for the standard. The end-point assessment, takes place in the workplace which is delivered by an independent end-point assessment organisation of the employer’s choice, will consist of multiple-choice questions, an interview and a presentation on a project the apprentice has undertaken, followed by questions and answers.

In order to fulfil the project management aspect of the standard, the project needs to be one which the apprentice has developed specifically, monitored and evaluated, rather than just a wider project which they have supported.

All assessments take place in the workplace and include Multiple-Choice-Questions (MCQ) exams, competence assessments, time-constrained exams and written assignments depending on the units chosen.

For those completing the Business Administrator Apprenticeship or the Paralegal Apprenticeship, there is a wide choice of options: from HR apprenticeships, to data analysis, to Chartered Manager, depending on individual circumstances and job roles.

How we support our apprentices

CILEX Law School’s role as the apprenticeship provider is to ensure that the apprentice develops the knowledge, skills and behaviours listed in the standard. We provide employers and apprentices with a delivery plan which explains how and when each element of the standard will be achieved.

Our learner management information system enables employers to be informed about their employees’ progression through their units. We have Learning and Development Advisors located regionally throughout England, who support our apprentices in the workplace. Apprentices are guided and supported through their apprenticeship via specially developed learning materials, e-learning, telephone support and live interactive webinars teaching/assessment.

Costs and funding

The minimum wage for an apprentice is £4.15/hour (April 2020), but employers in the legal services sector will usually pay significantly more than that. See the information below for funding and allocation of the levy relating to this apprenticeship.

£5,000 comes out of the levy pot.

Any additional administrator apprentices taken on once levy pot, plus government 10% top up, used, would then cost the employer only £500 per apprentice.

Incentive payment of £1,000 for taking on an under 19 year old.

5% of capped cost = £250 (from 1 April 2019)

Incentive payment of £1,000 for taking on an under 19 year old.

5% of capped cost = £250 (from 1 April 2019)

Incentive payment of £1,000 for taking on an under 19 year old.

Additional incentive

Organisations with fewer than 50 employees who employ an apprentice have 100% of training and assessment costs paid by the government up to the capped amount where the apprentice is 16-18 years old.

Hear from some of our apprentices

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