Upon purchase, you should have received an email with key information about your course and what to do next. Please read the information carefully and complete any next steps as directed.
Once your order has been processed, you will have access to the CLS Virtual Learning Environment (VLE), the CLS Hub. If you have previously studied with us, you can use your existing login details. If this is your first time studying with us, you will receive an email with temporary login details.
We will also dispatch any hard copy materials included in your course fee in the post. We aim to deliver course materials within 14 days of receipt of your order, or 28 days if you live overseas.
If you haven’t already done so, you should also register on the CLS portal to check that your details are correct on the ‘My profile‘ page and the ‘My preferences‘ page to ensure that you receive the information and updates you need.
We will use your email address to keep in touch with you about your course. Please add us to your email contacts to ensure that we are recognised as a safe sender. We don’t want you to miss out on any important information due to our emails being wrongly categorised as junk or spam. The most common email addresses that we use are:
As a CLS learner, you are eligible to apply for the TOTUM PRO discount card. TOTUM is the UK’s #1 discount card and app and your TOTUM membership opens up a world of fantastic discounts, offers and vouchers on your everyday essentials, must-have gear and luxury items. There are stack loads of discounts available depending on your type of membership, from a range of famous brands and local independents.
Please email email@example.com for your unique voucher code. You can then apply online through the TOTUM website.
CILEx Law School is committed to the provision of accessible learning and ensuring that all students are afforded equal opportunities throughout their studies.
You will find information about our Learner Support service on the CLS Hub. For additional information in relation to a disability, health condition or learning difficulty, please email our Learning Support Advisor (LSA) at firstname.lastname@example.org.
To apply for support, please click on the link below and complete the form:
Please note that all our materials are copyrighted and any unauthorised reproduction or transmission of any part of the publications, whether electronically or otherwise, will constitute an infringement of copyright. No part of the materials may be lent, resold or hired out for any purpose without the prior written permission of CILEx Law School. We will withdraw the course without compensation from any student found or suspected of abusing our copyright and refer the matter to CILEx, who may take further action.
Below are some general FAQs relating to studying with CLS. You can find more course-specific FAQs in our Resources section and on the How our CILEx courses work page.
We are here to support you throughout your course. Our office hours are 8.45am-5pm Monday to Thursday and 9am-4pm on Friday. Our offices are closed on Bank Holidays and Public Holidays.
The information below should help you identify who to contact, but if in doubt, just contact our Customer Service Team who will be happy to help:
Administrative queries: contact the Customer Service Team on
Study related queries: contact the Academic Team on
Legal secretarial and legal studies queries: