CILEX General Terms and Conditions

1. General
2. How to contact us
3. Our contract with you 
4. CILEX Membership
5. Purchasing courses, qualifications, books and other services 
6. Providing the Products 
7. Our rights to make changes 
8. Intellectual property 
9. Refunds & Cancellations 
10. Communication Preferences 
11. Privacy Statement 
12. Liability 
13. Other important terms 
14. CILEX Professional Qualification (CPQ)
15. CILEX Law School – As a training provider of CPQ courses
16. CILEX Law School – As a training provider of non-CPQ qualifications
17. CILEX Law School – Revision courses and associated resources
18. CILEX Law School – As a training provider of Apprenticeships

Who we are

The Chartered Institute of Legal Executives (“CILEX”) is the professional association and governing body for Chartered Legal Executives, paralegals, and other legal professionals. CILEX as a professional association provides professional development, support, and guidance to its members. It delivers legal education and training through CILEX Law School (“CLS”), qualifications through its Awarding Body function and independent regulation through CILEx Regulation Limited (“CRL”).

1. General

1.1 These terms and conditions (the “terms”) apply to membership of CILEX (if applicable) and/or to your purchase of courses, qualifications, physical books and e-books and events (the “products”) sold by CILEX and CLS.

1.2 Please read these terms carefully. These terms tell you who we are, how we will provide goods and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 CILEX may update or amend the terms from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the website.

1.4 Your continued use of our website and products following the posting of changes to these terms will mean that you accept those changes. However, if we make substantive changes to these terms you may have a right to bring our contract to an end as described further in Clause 7.5, below.

2. How to contact us

2.1 CILEX’s registered address is Kempston Manor, Kempston, Bedford MK42 7AB. You can contact us by sending an enquiry through our website, using the ‘Contact Us’ page.

2.2 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. Our contract with you

3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. Where the product is goods, this might be because the product is out of stock, or if the product is a course, because the course is fully booked, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 Suspension/Termination of contract: We may suspend or terminate your contract and/or withdraw your access to our products/services in the following circumstances and/or in accordance with Clauses 4, 9.8 and 16.4 for this document:

• Defaulting on payment: If you fail to complete any payment(s), by instalment, Direct Debit, or other agreed means, on the due date for payment.
• Code of Conduct: we reserve the right to suspend/terminate your contract in line with our Code of Conduct. Where applicable, further action may also be taken by CILEX and/or CRL.
• Failure to meet course, qualification or eligibility requirements.
• Inappropriate sharing of access to membership benefits and content by an individual will be considered a serious breach of our contract unless such benefits and content have been specifically purchased for multiple users.

4. CILEX Membership

4.1 Upon registration for any CILEX qualifications, including the CILEX Professional Qualification (CPQ), you must be a member of CILEX. You must remain a member throughout the duration of the qualification unless you choose to withdraw.

4.2 At all times during your membership of CILEX, you agree to abide by the Charter and Byelaws, the Code of Conduct, and the Membership Requirement Regulations. CILEX may, at any time, change or introduce further membership regulations and policies in its absolute discretion. You must comply with these once they are notified to you; failure to comply may lead to sanctions, through CRL, under CILEX’s Disciplinary Code. We reserve the right to withdraw or refuse admission to membership of CILEX.

4.3 CILEX reserves the right to cease to communicate with you about a particular matter or terminate this contract in accordance with Clause 9.8 if your communication with CILEX is considered by CILEX to be abusive or vexatious. You may also be referred to CRL for consideration of disciplinary action.

4.4 If you are an individual, your annual membership subscription fee, and/or Practising Certificate fee, where paid, are non-transferable and non-refundable, after the 14-day cooling off period. Your membership registration or membership reinstatement fee are also non-refundable. If payment is not received when it is due and you still do not make payment within 10 days of us reminding you that payment is due, your membership of CILEX, including access to membership benefits and services will lapse and/or you will lose the right to obtain your Practising Certificate. You may be able to reinstate your membership, and access to benefits and services, at an additional cost.

4.5 If your membership subscription fee is not paid within the required timeframe, you will lose your right to sit assessments for CILEX qualifications, and access to CILEX membership and study products and services (including CLS) will be removed.

5. Purchasing courses, qualifications, books and other services

5.1 The price of the products (which include VAT (Valued Added Tax), where applicable) are set out in our shop.  CILEX may amend its prices at any time to meet its changing business requirements without notice to you. Any amendments will be posted on the website.

5.2 All charges and fees must be paid in pounds sterling.

5.3 CILEX will not accept liability for any local taxes or charges, including currency conversion charges applied by your bank or payment processor. Where relevant, delivery charges will be applied at the checkout.

5.4 Payment must be made upon placing an order or in accordance with any agreement made with CILEX.

5.5 By signing up to payment by Direct Debit, you are entering into a contract which will run for the term of the Direct Debit period. You are required to make all payments. Please be aware that cancellation or default by you after the 14-day cooling off period has expired will require the full outstanding amount to be paid.

5.6 If you arrange payment with a third-party finance partner, a contract will exist between you and that third party, with its own terms and conditions. CILEX is not involved in the terms of that contract.

5.7 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

5.8 We accept payment with most debit and credit cards and online bank transfers; however, we do not accept Amex, or payment by cheque.

5.9 By signing up to payment by instalments, you are entering into a contract which will run for the term of the instalment period. You are required to make all payments. Please be aware that cancellation or default after the 14-day cooling off period will require the full outstanding amount to be paid. Non-payment will be pursued and interest on the outstanding balance may be charged.

5.10 Your employer may pay the charges for products, your annual membership subscription fee, and/or Practising Certificate fee on your behalf. Where your employer pays your fees, CILEX will send confirmation of this payment to both you and your employer. Employers are required to pay CILEX invoices in accordance with the terms set out on the invoice. Unless you are enrolled on a government-funded apprenticeship programme, non-payment by your employer may require CILEX to seek payment from you, or alternatively your membership and/or study course may be cancelled.

5.11 Some products (including e-books) may have additional terms which apply to them. This will be stated when you purchase the relevant product.

5.12 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may choose to end the contract (see Clause 9 – Refunds and Cancellations).

5.13 Products may vary slightly from their pictures and/or description on our website. The images of the products on our website are for illustrative purposes only.

6. Providing the Products

6.1 During the order process we will let you know when we will provide the products to you.

6.2 If the products are physical goods, we will contact you with an estimated delivery date.

6.3 If the product is a course, the date of the course may be displayed on our website when you purchase the course.

6.4 If the product is digital content, we will make the digital content available for access and/or download by you as soon as possible after we have accepted your order.

6.5 Physical products (for example, a book) will be your responsibility from the time we deliver the product to the address you gave us.

6.6 When you purchase a physical product (for example a book), you or your employer (as applicable) will own that product once we have received payment in full (either from you or your employer).

6.7 If no one is available at your address to take delivery of a physical product and the product cannot be posted through your letterbox, our delivery service will leave you a note informing you of how to rearrange delivery or how to collect the product from a delivery depot.

6.8 If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 9.8 will apply.

6.9 If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.10 We may need certain information from you so that we can supply your Practicing Certificate, CILEX membership, qualification or a course to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 9.8 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying your Practicing Certificate, CILEX membership or a course late, or not supplying any part of them, if this is caused by you not giving us the accurate information, we need within a reasonable time of us asking for it.

6.11 We may suspend or postpone a course because of low uptake, or because of circumstances outside of our control. We will contact you in advance to tell you we will be suspending or postponing a course, unless the problem is urgent or an emergency. You may contact us to end the contract for a course if we suspend it, or tell you we are going to suspend it, and, subject to Clause 9.2, we will refund any sums you have paid, in advance, for the course.

7. Our rights to make changes

7.1 We may change a product:

7.1.1 to reflect changes in relevant laws and regulatory requirements;

7.1.2 or, to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

7.2 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

7.3 We may update or change qualifications or courses to reflect any changes in law, regulation, best practice or understanding.

7.4 We may change the way in which a qualification or course is delivered (including moving it online) and may reschedule courses where a course has not received sufficient interest. Where we make any change to a course, we will give you as much notice as possible. If we reschedule a course and you can no longer attend, we will refund you or your employer (as applicable) or offer you a credit towards another course.

7.5 In addition we may make more substantial changes to these terms or a product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect, and (if applicable) receive a refund for any products paid for but not received. This Clause 7.5 does not apply to any changes made to the membership regulations and policies in accordance with Clause 4 (CILEX Membership).

8. Intellectual property

We are the owner or the licensee of all intellectual property rights in all products provided to you, and in the material published on our website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

9. Refunds & Cancellations

9.1 If you are ending a contract for a reason set out at Clauses 9.1.1 to 9.1.5 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

9.1.1 we have told you about an upcoming change under Clause 7.5 and you do not wish to continue with our contract;

9.1.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

9.1.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;

9.1.4 we have suspended a course in accordance with Clause 6.11 (course suspension) or changed the date of a course in accordance with Clause 7.4 (Rescheduling a course); or

9.1.5 you have a legal right to end the contract because of something we have done wrong.

9.2 You have the right to change your mind about certain products you have bought online. You do not have a right to change your mind in respect of:

9.2.1 digital products after you have started to download or stream these;

9.2.2 services (including courses), once these have been completed, even if the cancellation period is still running;

9.2.3 or, your membership registration and/or re-instatement fee.

9.3 For other products, you have the right to change your mind for 14 days after we email to confirm your order, or, where you have bought a physical product, 14 days from when you receive the product (subject to Clause 9.2 above). If you do change your mind within this timeframe, you can request and receive a refund by contacting us.

9.4 If you end the contract for any other reason after physical products have been dispatched to you or you have received them, you must return them to us. You must contact us to arrange the return.

9.5 We will pay the costs of return if the products are faulty or misdescribed.

9.6 If you are exercising your right to cancel within 14 days (Clause 9.3), we will refund you or your employer (as applicable) the price you or your employer (as applicable) paid for the products including delivery costs, by the method you or your employer (as applicable) used for payment. However, we may deduct a reasonable amount for any damage you have caused to physical products.

9.7 We will make any refunds due to you or your employer (as applicable) within 14 days of approval provided always that we have the bank details needed to process the refund. If we do not have bank details needed to process the refund we will request this from you and the timeframes for refunds outlined below will begin once we have received bank details from you or your employer (as applicable). If you are exercising your right to change your mind then:

9.7.1 for physical products, your refund will be made within 14 days from the day on which we receive the product back from you;

9.7.2 and in all other cases, your refund will be made within 14 days of your refund request being approved.

9.8 We may end the contract at any time by writing to you if:

9.8.1 you are in breach of Clause 4 (CILEX Membership);

9.8.2 you do not make any payment to us when it is due and you still do not make payment within 10 days of us reminding you that payment is due;

9.8.3 you do not, within a reasonable time of us asking for it, provide us with information we have asked for in accordance with Clause 6.10;

9.8.4 or you do not, within a reasonable time, allow us to deliver the products to you.

9.9 If we end the contract in the situations set out in Clause 9.8, we may refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. This is not applicable to the membership registration or reinstatement fee (Clause 9.2.3 and Clause 4.4).

9.10 Refunds will be paid only to the person or organisation paying the fees initially.

10. Communication Preferences

You may set or change your communication preferences at any time by contacting us.

11. Privacy Statement

11.1 CILEX is committed to upholding everyone’s right to privacy. The information we collect, process or use is treated securely and in accordance with CILEX’s Privacy Statement. Whenever you give us personal data, you agree to its collection and use in accordance with this statement.

11.2 During the year, there are updates that CILEX needs to communicate to members, students, and stakeholders in relation to CILEX, CILEX membership and CILEX qualifications (including administration and development updates). We use direct communications, e-shots, newsletters, technical bulletins, and other channels for this purpose. You can control what you like to receive at any time in your user account preference centre, or by selecting unsubscribe on an email link. Unless you advise us otherwise, we will continue to send updates about CILEX and CILEX products and services to you via email.

For more information about how we collect and use your data, please take a look at our Privacy Statement.

12. Liability

12.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it would happen at the time the contract was made.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987.

12.3 If defective digital content which we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

12.4 We are not liable for business losses. We only supply the products under these terms for personal use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. Other important terms

13.1 We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation.

13.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.3 Each of the clauses of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

13.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we continue to provide the products, we can still require you to make the payment at a later date.

13.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

14. CILEX Professional Qualification (CPQ)

The following terms and conditions refer directly to the CILEX Professional Qualification (CPQ). These terms and conditions supplement CILEX’s General Terms and Conditions, as set out above, and are in addition to those of the designated training provider and are required to be accepted prior to purchase.

14.1 Entrance requirements:

There is no specific entrance requirement for CPQ at Foundation stage. However, we recommend that you have at least GCSE English at grade C (4) or above, or an equivalent qualification, to be able to achieve success. If English is not your first language, we recommend that you do not enrol on a course unless you hold the Cambridge First/Advanced Certificate in English or NARIC-approved equivalent qualification, e.g., IELTS 7.0 or above.

Trainees who hold higher-level legal qualifications (e.g., LLB, LPC etc.) will be able to enter CPQ directly at a higher stage. The CILEX website will give relevant guidance. Training providers may have their own entrance requirements.

14.2 What’s included in the CPQ registration fee: 

• Exam booking facility
• Access to the CILEX digital platform, in order to complete both the Professional Experience and the Ethics & Professional Responsibility requirement.
• Electronic, interactive coursebooks for each module of the stage or stages purchased. (Note that these are accessed via 3rd party provider, VitalSource, Online access to interactive coursebooks is granted for 30 months, after which offline access is available in perpetuity.)
• Hard copy print versions of our textbooks are also available via our bookshop. Access to the bookshop is via a link in your myCILEX account.

14.3 CPQ stage duration:

Each CPQ stage (Foundation, Advanced and Professional) must be completed within 36 months from the purchase date of the stage (the “Registration Period”). In the event that the trainee has purchased more than one stage, each stage should be completed within 36 months in turn.  Trainees may apply for an extension to the Registration Period if they have been unable to complete their CPQ stage within the training period for reasons which may include (but are not limited to):

Applications for an extension of the course duration can be made via myCILEX. Each case will be considered on its merits and extensions may be granted up to a maximum of 12 months.

If the course duration expires before the stage is completed, students may be reinstated by paying a reinstatement fee.

15.2 Live sessions/workshops: Your course includes the right to attend one online revision session for each law/practice module and one series of online workshops for the professional skills module. Your entitlement to attend live sessions/workshops relates only to the sessions/workshops occurring during the period of validity of your course and cannot be carried forward. We do not guarantee that there will be space available at your selected session/workshop and you are strongly advised to book as early as possible to secure your place.

15.3 Non-attendance at live sessions/workshops: Your entitlement to a session/workshop will be forfeited if you make a booking and do not attend, or do not cancel the booking by email at least 5 days before the session/workshop.

15.4 Suspension of course/termination of contract: in addition to the suspension/termination rights for CILEX set out in clause 3.4 of the General Terms and Conditions, we may also suspend/terminate your course and/or withdraw access to our products/services in the following circumstances:

• Disciplinary/Skills Referral Policy: we reserve the right to suspend/terminate your course in line with our Disciplinary Policy, and Skills Referral Policy. Where applicable, further action may also be taken by CILEX and/or CRL.

15.5 Technical/equipment requirements: To complete CILEX online assessments, you will need to contact us for the relevant specification.

16. CILEX Law School (CLS) -As a training provider of non-CPQ qualifications

These terms and conditions are in addition to and supplement the CILEX General Terms and Conditions above and are required to be accepted by the student taking the course(s).

16.1 Course duration, Live sessions/workshops / Professional skills marking

• Course duration: some Level 3 and Level 6 courses are being phased out. For these courses, Course Duration will vary in line with the final supported exam sessions as stated on the CLS website. Study exercises and mock exams on law and practice courses, and assessed assignments on professional skills courses, must be submitted for marking at least four weeks before the expiration date.
• Live sessions/workshops: your entitlement to attend live sessions/workshops relates only to the sessions/workshops occurring during the period of validity of your course and cannot be carried forward. We do not guarantee that there will be space available at your selected session/workshop and you are strongly advised to book as early as possible to secure your place.
• Professional skills markings: we will use our best endeavours to ensure that any assignment submitted for marking before the CLS deadline will be marked once before the CILEX exam entry deadline, and we will endeavour to mark any assignment within a period of four weeks. Please refer to the Skills Referral Policy for further information.

16.2 Additional fees/costs include, where applicable:

• Live sessions/workshops: an administration fee per live session/workshop, payable at the time of booking. We will not be liable for any costs associated with attending such events (e.g. travel, accommodation).
• Professional skills subject champion: a champion referral fee will be due where you require more than the number of markings of the assessed assignment that are included within the course fee. You can purchase a maximum of two subject champion referrals before a course is terminated. Please refer to the Skills Referral Policy for further information.
• International shipping: where you require your materials shipped internationally (outside mainland GB), you will incur a reasonable fee in line with current international postage costs.
• Exam registration: enrolment on a course does not constitute exam entry. You are responsible for registering to enter the relevant CILEX exam including paying the exam entry fee and making the relevant arrangements.

16.3 Non-attendance at live sessions/workshops: your entitlement to a session/workshop will be forfeited if you make a booking and do not attend, or do not cancel the booking by email at least 5 days before the session/workshop.

16.4 Suspension of course/termination of contract: In addition to the suspension/termination rights for CILEX set out in clause 3.4 of the General Terms and Conditions, we may also suspend/terminate your course and/or withdraw access to our products/services in the following circumstances:

• Disciplinary/Skills Referral Policy: we reserve the right to suspend/terminate your course in line with our Disciplinary Policy, and Skills Referral Policy. Where applicable, further action may also be taken by CILEX and/or CRL.

16.5 Technical/equipment requirements: To complete CILEX online assessments, you will need to contact us for the relevant specification.

17.CILEX Law School (CLS) Revision courses and associated resources

These terms and conditions supplement CILEX’s General Terms and Conditions and are required to be accepted by the student taking the course(s) prior to enrolment.

17.1 Cancellation of Revision course: If you cancel your booking more than 14 days after booking the Revision course your fee will not be refunded. Since the course Summary/Revision Guide is included in the cost of the Revision course, the individual purchase price of the Course Summary/Revision Guide will not be refunded if access has already been gained to this on the Student Area. All cancellation requests must be submitted through the myCILEX portal. If you decide to change your course date or subject, an administration fee will be levied.

17.2 Copyright: Copyright in all Revision course materials and course Summaries/Revision Guides remains the property of CLS. Any unauthorised reproduction or transmission of any part of the materials, whether electronically or otherwise, will constitute an infringement of copyright. No part of the materials may be lent, resold, or hired out for any purpose without the prior written permission of CLS.

17.3 Recordings: Students will not be permitted to make audio/visual recordings during a teaching session unless with the prior written consent of CLS. Such consent will only be given in exceptional circumstances and restrictions will be imposed on the use to which the recording can be put.

17.4 Return of Course Summaries/Revision Guides purchased individually: CLS will refund the purchase price on any item returned, unused and in good condition. Please contact the Customer Services team for further information.

17.5 Unreasonable behaviour: We ask that you speak courteously to our staff and do not make excessive or unreasonable demands. If, after a warning, you continue to be discourteous towards CILEX staff and/or make further unreasonable or excessive demands, we may, at our discretion, either suspend or withdraw the delivery of our services without a refund.

18. CILEX Law School (CLS) – As a training provider of Apprenticeships

These additional terms and conditions supplement CILEX’s General Terms and Conditions and are required to be accepted by the apprentice prior to enrolment.

For the avoidance of doubt, this contract is the basis upon which you are being offered a place on a CLS apprenticeship. It supersedes any previous offers, promises or representations.

Your offer is conditional upon passing any qualifications/CILEX units required to support your application and providing evidence of this prior to induction.

18.1 Who is Contracting with Whom?: This contract is between you and CLS, part of CILEX.

18.2 Submission of supporting evidence

18.2.1 Current qualifications: where you have relied on specific qualifications and examination results in your application and enrolment form, you must provide evidence of these results and/or achievements prior to your induction.

18.2.2 Upcoming results: when you are expecting examination results or the completion of a qualification between the submission of your enrolment paperwork and the start of your apprenticeship, you must submit evidence of your results and/or achievement prior to your induction. Once your examination results are available, please email apprenticeenquiry@cilexlawschool.ac.uk and send the relevant supporting evidence.

18.2.3 Exemptions: If your apprenticeship depends upon your exemption status you will be required to apply and provide evidence of that exemption prior to the start of the apprenticeship.

Failure to provide this evidence will result in a delay of your apprenticeship start.

18.3 CILEX/CRL rules and regulations: To be admitted to a CLS apprenticeship, you must become a member of CILEX and maintain your CILEX membership and comply with the associated rules and regulations for the duration of your apprenticeship. The cost of membership will be met by your employer.

Where required, you must complete the membership application as instructed. Any delay in making the membership application or lapsing of membership may result in restriction of access to CILEX resources and systems, which would mean, for example, that you will not be able to sit any required assessments. Should you wish to continue your CILEX membership after completion of or withdrawal from your apprenticeship, you will be liable for any further CILEX fees.

On applying for CILEX membership you must make a prior conduct declaration. Given that completion of your programme is dependent on obtaining and maintaining CILEX membership, you must notify CLS if any conduct issue might affect your eligibility for membership. All CILEX members are required to comply with CILEX and CRL’s rules and regulations on an ongoing basis so these will apply for the duration of your apprenticeship. Should you fail to meet the requirements at any point during your programme, CLS reserves the right to remove you from the apprenticeship programme with immediate effect.

You should inform us immediately if you think that you may have breached the rules and regulations. More information on eligibility for membership and associated requirements can be found on CRL’s website.

18.4 Programme information: The apprenticeship information contained in CLS materials (for example, induction materials), prospectuses and website were correct at the time of going to press. However, the details therein are for guidance only and remain subject to alteration in our absolute discretion.

18.6 Conduct: You are expected to comply with the CLS Student Code of Conduct. We reserve the right to suspend or terminate your programme in line with our Malpractice Procedure, Academic, Performance Procedure and/or Disciplinary Procedure.

18.7 Preparation and Attendance: You are expected to prepare for and attend all teaching sessions and complete all tasks or assessments by the requisite deadlines. Poor attendance or engagement can lead to the Academic Performance Procedure being invoked and your employer being notified.

18.8 Break in learning/Withdrawal: A break in learning may be available should you need to temporarily suspend your learning, with a view to returning to your programme after an agreed period of time. You will need the agreement of CLS and your employer for this. Reasons for taking a break in learning could include medical treatments, work, or personal reasons. During a break in learning any time spent on study cannot count towards designated ‘off the job’ learning time. You must therefore notify us if you wish to return to your programme before the date originally agreed.

Should you wish to withdraw from the course completely, your request must be put in writing to CLS and be communicated clearly and unambiguously.

General enquiries or questions for information on the break in learning or withdrawal procedures would not, in itself, be regarded as a formal notification of your intentions.

18.9 Changes in circumstances:

18.9.1 Residency: to be eligible for apprenticeship funding, you must be living, and working at least 50% of your working hours, in England. You must alert us as soon as possible should your circumstances in this regard change.

18.9.2 Employment status: to be eligible for apprenticeship funding you must be employed as an apprentice for a minimum of 16 hours a week. If your employment circumstances change, such as a reduction or increase in working hours, or if you leave your employment or are made redundant, you must contact us as soon as possible.

18.9.3 Contact details: should your personal or work contact details change you must alert us as soon as possible.

18.9.4 Prior conduct: if you are facing any proceedings, as listed under the Prior Conduct section in our Admissions Policy, at any point during your apprenticeship you must inform us as soon as possible.

18.9.5 Salary: should your salary change so that it falls below the National Minimum Wage for Apprenticeships as listed here, please alert us immediately.

Any changes in the above must be communicated urgently to CLS as this may affect your eligibility to continue on programme.